-
What kind of certificate can you provide
We can provide CE mark,ISO 9001 quality certificate, the third party calibration certificate(CNAS),factory test report.
-
What service can our company provide you?
Pre-sale Service:
1. The professional sales team will reply to the inquiry in real time;
2. Customize suitable solutions according to the needs of different customers;
3. Provide product technical parameters/operation manuals and evaluation reports, etc.;
4. During the global COVID-19, video factory inspections are supported.
After-sale Service:
1.From the date of purchase within one year instrument, is a product quality problem free repair replacement, lifetime supply of maintenance and technical services.
2.Technical Support
（1）Our technical team supports our customers at all time with our long experience, expert advice and the unlimited spirit and always be for providing the best customer service.
（3）Training how to install the machine,you can arrange your engineer to our company to get free training.
（4）If necessary, we can also arrange our engineer to your company for training and commissioning at your cost.
3.The instrument has found anomalies or malfunctions please contact us to arrange the most convenient treatment options.
-
What's the delivery lead time?
For most of the products, delivery lead time is 10 days after the order is confirmed; For some customized products, please check with the sales person.
-
What's the payment term?
For total amount below USD3,000.0, payment term is 100% T/T as deposit; For total amount above USD3,000.0, payment term is 30% T/T as deposit, the balance before delivery; The payment term is also negotiable.
-
What's the warranty period?
Warranty period is 1 year
English